"I have a client that has ordered a lapel pin through “Brand X” since 2012. Well after not being able to get in touch with anyone there, I came across a Promo Products Professionals FB post from June about all of the nightmares distributors have had with “Brand X”. Since I have enough drama in my life, I don’t need to add anymore. I came to GEMPIRE."
– Tom D
"I have worked on several projects with Parker. He goes above and beyond my customer service expectations. I always feel secure knowing he is following-up on my orders and is on top of the production. He responds in a timely manner and always finds a way work toward customer satisfaction. He has set a high standard of customer service even as I compare his service to all other suppliers I’ve worked with. When I am researching an item I know GEMPIRE offers, I don’t give the competing suppliers much consideration knowing the attention I will receive with Parker."
– Bonnie C
"In 22 years of being a distributor, I have never written to an owner of a company that I have processed an order with but I just had to let you know what a pleasure it has been to work with Diana. Her response to my 1st inquiry for a quote was excellent and led the way to getting an order that my customer said was perfect and beautiful. I truly believe that Diana’s detailed questions and suggestions for the coin created a virtual proof that finalized my customer’s decision to proceed. Your art department did a great job on the virtual proof. This is the 1st order I have ever done for coins and Diana’s guidance made it much easier for me to explain the process to my customer."
– Alida Y
"I had an order at a different supplier that after 4 months did not produce our lapel pins. GEMPIRE recreated the pin, produced it and delivered the pin in record time. I am so impressed with the entire GEMPIRE team for going above and beyond. I highly recommend GEMPIRE. Their experience, professionalism, product quality and customer service is second to none."
– Jennifer S
"Everybody says you are the best to work with….they aren’t lying. I started my industry career as a supplier. The manufacturers that give good customer service are the manufacturers that I am loyal to. To find top notch customer service is a rarity these days. I only give kudos where kudos are due."
– Summer N
"Triple kudos to GEMPIRE, for once again (and always) providing not only superb service, but for their patient and informed advice. Harvey and his team don't just process orders, they take the time to teach me about (for example) lapel pins and which process will provide the best results for a beautiful product. They also jumped into action when a client's own artwork caused some unintended consternation and they needed an immediate replacement. We were able to get a super fast replacement in time for their event. GEMPIRE is the cape that makes me a hero!"
– Isa C
"GEMPIRE came to the rescue and did an order for us that another supplier had failed to complete - we got the order 2 days earlier than expected and they Saved us from missing a Deadline for our client. Thank you to Harvey and his staff for making this happen and without stress. They do what they say they will do and that is So refreshing in this day and time!!!!! GREAT customer service."
– Sylvia M
"Jay at GEMPIRE has been truly outstanding. I have been in this industry since 1993. I have dealt with a lot of people. Rarely have I worked with someone as efficient, competent and responsive."
– Michael B
"Today's Thank You goes to GEMPIRE. My customer LOVES the preproduction sample of a custom keychain we ordered. I worked with Diana on this order and she did a great job keeping me informed of the ship date and included sample packaging for me to show my client at no additional charge. I originally sent her the artwork and she had GEMPIRE's art department create a couple visuals for my client, all in a timely manner. Happy customer, happy ME!!! Thanks GEMPIRE!"
– Keisha C